ABOUT THE MEMBERSHIP

What is My Epic Gear and what does it include?

My Epic Gear is a new ski and snowboard gear membership program that provides the best benefits of gear ownership but with more choice, lower cost and no hassle. My Epic Gear members can sample the most popular and latest skis, snowboards, and boots for all types of terrain, weather conditions, and skill levels, subject to availability. My Epic Gear will also recommend options for a guest based upon their experience level, conditions, and the latest equipment choices. 

The My Epic Gear 2023/24 winter pilot will have 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models available, including expert recommendations to help guests determine the right gear for their needs. Members will have access to name brand, high-quality boots with insoles for a customized fit. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost.

At the beginning of the season, My Epic Gear members can also select a favorite model of ski or snowboard and that gear will be tuned and available to them every day, at any participating resort, as long as the reservation for the favorite gear is made 7 days in advance of the first day of their scheduled visit.

My Epic Gear members can have their reserved gear delivered to where they are staying at Vail, Beaver Creek, Breckenridge, Keystone, and every day have the benefit of slopeside pick-up and drop-off, eliminating the need to haul gear to and from or around the resort.

The My Epic Gear member experience will be managed through the company’s new My Epic app, eliminating the need to wait in lines for gear. Members will select their desired gear, make reservations, and select slopeside pick-up or in resort delivery all within the My Epic app.

Why should I join My Epic Gear?

Own your gear? Say goodbye to dealing with the hassle of maintaining, storing, and traveling with your gear to, from, and around your destination resort with more choice and lower cost. Plus, when it’s time to wrap up for the day, convenient drop-off locations make hitting the après scene easier than ever before.   

Rent your gear? Avoid the hassle of having to wait in line for boots, skis, and sizing. Sample gear from more than 50 of the most popular and latest ski and snowboard models available, for less than the average daily cost of renting.

How much will My Epic Gear cost?

A full season gear membership for adults is a one-time fee of $50 per season, which will unlock the benefits of over 50 models of premium ski and snowboard gear, as well as the convenience of delivery and slopeside pick-up and drop-off, at a daily use rate of $50 per day. The My Epic Gear membership daily use rate is less than the average daily cost of owning gear for a guest and less than the price of premium demo rentals. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost. Members may also add a helmet for $10 per day.  

My Epic Gear will be available for children under 18 starting in the 2024/25 winter season. Pricing will be announced in advance of the season.

When and where will My Epic Gear be available?

My Epic Gear membership will be offered exclusively to a limited number of eligible pass holders during the pilot program throughout the 2023/24 season at the following participating resorts: 

• Vail 
• Beaver Creek 
• Breckenridge  
• Keystone 

Expansion is planned for the 2024/2025 season at:  

• Whistler Blackcomb 
• Park City Mountain 
• Crested Butte 
• Heavenly 
• Northstar 
• Stowe 
• Okemo 
• Mount Snow  
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How does the pilot work?

Pass holders selected for the My Epic Gear 2023/24 winter pilot will need to download the My Epic app to create their profile and make their gear reservations for the upcoming season.

As a member, use the app to receive expert gear recommendations, select the gear you want, sample different gear as often as you’d like, or request your chosen favorite model. You can also get customized boot fitting or bring your own boots and save $10 per day off the daily use fee. Once you reserve your gear, choose to get your gear slopeside or have it delivered to where you are staying at Vail, Beaver Creek, Breckenridge, or Keystone resort. After a day on the mountain, drop your gear off slopeside and have it waiting for you to pick up in the morning.

How long does a My Epic Gear membership last?

Membership will last the duration of the winter season at participating resorts.

How do I sign up for My Epic Gear?

My Epic Gear officially launches ahead of the 2024/25 season, more details will be available closer to launch.

How do I use My Epic Gear?

If selected for the 2023/24 My Epic Gear pilot program, simply download the My Epic app and manage your entire My Epic Gear experience through the My Epic app. Reserve your gear in the My Epic app by selecting from over 50 of the most popular and latest ski and snowboard models and more than 60 boot fit combinations or setting a favorite for the season. Once you reserve your gear, pick up your gear slopeside daily or have it delivered to you in resort. After a day on the mountain, drop your gear off slopeside and have it waiting for you to pick up in the morning.

What if I am not selected for the 2023/24 winter pilot?

Spaces are limited for the 2023/24 My Epic Gear pilot program. If you applied and are not selected, you will be notified in early December and your credit card will not be charged.

My Epic Gear will officially launch in spring of 2024 for the 2024/25 winter ski season at the 12 resorts listed above, and eligible guests will have the opportunity to enroll at that time.

ABOUT THE GEAR

What gear is available?

My Epic Gear pilot members can choose gear from a selection of 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models, in addition to more than 60 boot fit combinations. 

The gear available will cover all ability levels, from beginner to expert, and all terrain types – from groomers to all mountain to powder. 

Participating brands for the 2023/24 winter pilot include skis from Atomic, Blizzard, Icelantic, K2, Nordica, Rossignol, Stöckli, and Volkl and snowboards from Burton, Capita, Jones, Lib Tech, Ride and Weston, with both skis and snowboards from Salomon.

Can I bring my own boots?

Yes, members are welcome to choose to use their own ski or snowboard boots and save $10 per day off the daily use fee, while still experiencing all the other benefits of My Epic Gear. 

What type of gear is included in my membership?

The My Epic Gear membership will include use of skis, snowboards, bindings, boots, and poles. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost or add a helmet for $10 per day.  

What if I want to try new skis or a new snowboard during my reservation?

In the 2023/24 winter pilot, swap your gear by calling Member Services at (970) 754-1000 or stopping by a Member Services location at Vail, Breckenridge, Beaver Creek, or Keystone resort. Our experts will recommend alternative options and make the change there for you onsite, if available, or deliver to you at your preferred in-resort location the next day.

How many uses will gear in the My Epic Gear program have?

My Epic Gear will offer the latest equipment to its members, fully maintained and tuned. The majority of gear will be current year products, with select gear having minimal usage from the prior year.

Will the gear be tuned?

Gear will be fully tuned, so members will always have the opportunity to ski and ride on well-maintained gear.

What if I don’t know which skis/snowboard to pick? How does My Epic Gear recommend a ski or snowboard for me?

When you create your profile in the My Epic app, My Epic Gear will collect information about your height, weight, ski/snowboarding ability, and the type of terrain and conditions you prefer. My Epic Gear will also record a history of reservations throughout the season and experts will recommend options for a guest based upon their experience level, conditions, and the latest equipment choices.

Will My Epic Gear be available for children?

My Epic Gear will be available for children starting in the 2024/25 winter season. Pricing will be announced in advance of the season.

ABOUT THE EXPERIENCE

How will my skis/snowboard/boots be delivered to me?

Members can select if they want their gear delivered to a specific address (hotel, condo, etc.) at Beaver Creek, Breckenridge, Keystone or Vail, or ready for them slopeside. As an example, guests could have their boots delivered to their in-resort condo and have their chosen skis/ snowboard conveniently waiting for them to pick up slopeside. At the end of each day, members can leave their skis or snowboard at the daily Slopeside Pick-up & Drop-off location selected in their reservation and have their skis or snowboard waiting for them the next morning. This eliminates the need for members to haul their gear to and from the resort each day.

More information on eligible delivery locations will be shared by early December. 

What are the pilot slopeside drop-off and pick-up locations?

• Vail: 
  • Vail Village, on snow, steps from Gondola One
  • Lionshead Village, on snow, next to Eagle Bahn gondola (also near Chair 8 Born Free Express Lift)
  • Golden Peak, on snow next to Chair 6 Riva Bahn Express Lift

• Beaver Creek: 
  
  • Beaver Creek Village, on snow near Chair 6 Centennial Express Lift
  • Beaver Creek Landing, next to Chair 15 Lower Beaver Creek Mountain Express Lift
  • Bachelor Gulch, steps from Chair 16 Bachelor Gulch Express Lift
  • Arrowhead, steps from Chair 17 Arrow Bahn Express Lift

• Breckenridge:
  • Peak 7, steps from Independence Superchair
  • Peak 8, steps from Colorado Superchair and Rocky Mountain Superchair 
  • Peak 9, steps from Quicksilver Superchair
  • Beaver Run, steps from Beaver Run Superchair

• Keystone:
  • River Run, next to River Run Gondola (also near Summit Express lift)
  • Mountain House, on snow near Peru Express Lift

How far in advance do I need to book my gear?

My Epic Gear members have the option to reserve any gear – across the 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models – based on availability. Members can choose to sample gear or select a favorite pair of skis or snowboard for the ski season.

If sampling, members must make reservations two days in advance to have their gear delivered. Gear will be available for pick up at a Member Services location in resort for any reservations made less than two days in advance.

If members choose to set and use a favorite, reservations must be made least one week in advance to ensure their favorite model is waiting for them. 

Can my entire family have My Epic Gear memberships?

My Epic Gear memberships will be available for the entire family starting in the 2024/25 Winter season. More information on child memberships will be shared in advance of the season. 

If I don't want my gear delivered, how can I get my gear?

Delivery to your eligible in-resort location is included in your membership. If members prefer not to have their gear or boots delivered, they can pick up their skis (including poles) or snowboard slopeside or at a designated in-resort Member Services location along with their boots.

Will I be able to swap out gear if I change my mind about the item I selected?

Yes, members will be able to swap out their gear with available inventory at the time of swap at Member Services locations.

What is the My Epic Gear boot fitting process?

Boots and fit, including personalized insoles, will be recommended in the My Epic app based on foot measurements, ability level, and boot fit preference (standard or performance) provided by members in their My Epic Gear profile. 

Pilot members can now get even more refined measurements of their feet by using the optional 3D foot scanning technology powered by Volumental via the My Epic App.

What if I have additional questions?

If you have additional questions, you can reach out to MyEpicGear@vailresorts.com.

PILOT MEMBERSHIP

Who is eligible to participate in the My Epic Gear 2023/24 winter pilot?

Only you and the adult household members in your application who were selected are eligible to participate in the My Epic Gear 2023/24 winter pilot this season.

My Epic Gear will launch ahead of the 2024/25 season with continued service at Vail, Beaver Creek, Breckenridge, and Keystone and planned expansion to Whistler Blackcomb, Park City Mountain, Crested Butte, Heavenly, Northstar, Stowe, Okemo, and Mount Snow. Memberships will be available to all guests, including children.

BEFORE YOUR TRIP

I was selected for the 2023/24 winter pilot, what happens next?

The credit card you used to apply will be charged a one-time $50 annual membership fee for the season for you and each additional household member selected for the pilot. Please allow up to 24 hours for the transaction to process. If there are any issues, our Member Services team will contact you at the phone number you provided in your application. Once your membership fee(s) have been processed, you will gain access to My Epic Gear within the My Epic app (the My Epic Gear tile will appear on the main My Epic home screen). The My Epic app is required to use your My Epic Gear membership – click here to download the My Epic app.

From there, you can login to your account in the My Epic app and will be able to create your My Epic Gear profile and start reserving your gear.

If you do not already have an account, download the My Epic app through the link above and create an account using the same first and last name and date of birth that are attached to your 2023/24 Epic pass. Once you have created your account you will be able log into the My Epic app and make your reservations for the 2023/24 My Epic Gear pilot.

What if there are issues processing my pilot membership fee?

Our Member Services team will attempt to call you on the phone number you provided in your application to resolve the issue. If we are unable to reach you, we will send instructions to complete your enrollment to the email address you used to submit your 2023/24 My Epic Gear winter pilot application. Your one-time $50 membership fee must be paid and processed to use your My Epic Gear pilot membership. 

What if I don’t see My Epic Gear in the My Epic app?

It can take up to 24 hours to process your membership fee and grant you access to My Epic Gear within the My Epic app. Please ensure you have the latest version of the My Epic app downloaded and use the same account you used to apply to the My Epic Gear pilot to log in into the My Epic app. Support for the My Epic app can be found in the app under the Support button in the bottom navigation bar.

How long will I have access to My Epic Gear?

As a pilot member, you will have access to My Epic Gear from December 2023 through the 2023/24 winter season closing dates of each participating pilot resort (Vail, Beaver Creek, Breckenridge, Keystone).

How do I use My Epic Gear within the My Epic app?

To start, you will need to set up your My Epic Gear profile. Once you have set up your profile, you can then manage it, make and adjust gear reservations for the 2023/24 winter season, and choose to set up Favorite Gear within the app from the My Epic Gear home screen.

You can also take these steps for any members of your household included in your application who were also selected for the 2023/24 winter pilot.

How do I create my profile for My Epic Gear?

Log in to the My Epic app, and just below your pass, tap on the “Gear Up” button to navigate to the My Epic Gear home screen. Then, tap on “Member Profiles” and select yourself or any members of your household also selected to participate in the 2023/24 winter pilot to create your profile(s).

Profiles must be set up to make gear reservations, so we can recommend gear compatible with your measurements and preferences. 

How do I make a gear reservation? 

You’ll make all gear reservations through the My Epic app. Once you’ve opened the app and logged in, tap on the My Epic Gear “Gear Up” button on the My Epic homepage. Then select “+ New Trip” to make a new reservation for yourself or on behalf of any other members of your household who were also selected to participate in the pilot. We cannot make a reservation on your behalf over the phone or online. Member profiles must be complete to make gear reservations.

How much do gear reservations cost?

The daily use fee for gear is $50, plus applicable taxes. You can opt out of including boots, if you prefer to use your own, and save $10 off your daily use fee, or add a helmet for an additional $10 per day.   

How do I pay for a reservation?

Your gear reservation daily use fees will be charged to the credit card you provided in your application. You will be charged on the first day of your reservation for the duration of your trip. Additionally, Resort Charge will be automatically enabled for your My Epic account with the credit card you provided your application. Resort Charge links your credit card to your pass and any other household members also enrolled in the pilot, allowing you to charge purchases to certain Vail Resorts retail and food and beverage outlets to your physical pass or on the My Epic App. 

You, and any members of your household selected to participate in the pilot, may update the credit card you want to be charged for your gar reservations and any Resort Charge purchases in your Epic Account or by calling us at (970) 754-1000. 

How do I confirm my reservation?

AT the end of making a reservation, you will be notified that we have received your reservation in the app. Prior to your arrival, our Member Services team will call you at the phone number you provide in your reservation to confirm your reservation and make any adjustments that you may need at that time. It is important that we can reach you via phone prior to your arrival in order to finalize your reservation details during the 2023/24 winter pilot.

How do I pick the gear I want? 

There are two options to begin the gear reservation process. You can choose to have gear recommended to you based off your body measurements, skill level, and terrain you like to ski, or you can choose to browse the gear offered in My Epic Gear and choose the brand and model you would like to try. 

What is "Favorite Gear"?

You will have the option to select a specific model of ski or snowboard at the beginning of the pilot season as your favorite, based upon your preferences and measurements. Your selected Favorite Gear will be available to you in any of the four participating resorts during the pilot season, as long as you reserve at least 7 days in advance of your trip. 

Setting Favorite Gar for the season is completely optional. You can also choose to sample from our gear room and try a different model of ski or snowboard any day during the pilot, subject to inventory availability. 

What happens if I choose to bring my own boots? 

If you choose to bring your own boots, your boots must undergo a visual inspection (to assess wear and tear on the toe, heel, and sole, etc.) conducted by a My Epic Gear employee prior to fulfilling your reservation. This inspection is to ensure your boots are safely compatible with the gear you selected and is required at the beginning of each reservation you choose use your own boots and any time you choose to swap out your gear. We can complete the visual inspection during the delivery process or at a Member Services Location in the participating resort. Member Services will help to coordinate the visual inspection during the gear reservation confirmation call prior to your arrival.

If you bring your own boots and pass the inspection, you will receive a $10 discount off your daily use fee. If your boots do not pass inspection, you will have to use our boots for your reservation.

How do I view, cancel, or change an existing reservation?

You can view and manage your gear reservations through the My Epic app. To cancel, click on your gear reservation from the My Epic Gear home screen and select “cancel”. If you want to make changes to an existing reservation during the 2023/24 winter pilot, simply cancel your reservation and rebook in the My Epic app.

At this time, the My Epic Gear pilot experience in the My Epic app is in beta testing and does not yet allow for modifications other than cancellation to existing reservations. You will not be charged for canceling a reservation, provided you cancel at least two days prior to the start of your reservation.

If you have questions on how to cancel or change your reservation, please contact our Member Services team by dialing (970) 754-1000.

How far in advance do I need to reserve my gear to have it delivered to me?

To have your gear delivered to you in-resort, you will need to reserve your gear at least two days in advance of the start of your reservation. You can still reserve gear within two days of the start of your reservation but will be directed to a Member Services Location in-resort to pick-up your gear.

DURING YOUR TRIP

When I arrive at a participating resort, how do I get my gear? 
You can either choose to have all of your gear or just your boots and helmet, if added, delivered to you. If you choose to just have your boots delivered to you, you can select to pick up the rest of your gear from a daily Slopeside Pick-up & Drop-off or Member Services Location that is convenient for you.

Reminder: If you choose to bring your own boots, we will need to complete a visual inspection to ensure they are safely compatible with the gear you’ve selected. We can complete this inspection during delivery of your gear or at a Member Services Location. 

What are the differences between daily Slopeside Pick-up and Drop-off and Member Services Locations?

Slopeside Pick-up and Drop-off locations are conveniently located on or near snow in close proximity to gondolas and chair lifts in most participating resort base areas, so you can gear up and go. You can choose to pick up and drop off your skis and poles or board daily at one of our designated slopeside My Epic Gear Locations when you reserve your gear.

Member Services Locations are dedicated indoor spaces in-resort for My Epic Gear member support services.  These locations are identifiable by My Epic Gear signs and “Member Services” designations on doors and windows. You can swap out, and return your skis, poles, and snowboards, as well as boots and helmets, at these locations. If you choose to bring your own boots, you can complete the required visual inspection at one of these locations.

You can find directions to and information on Slopeside Pick-up and Drop-off and Member Services Locations through the Slopeside Locations tile on the My Epic Gear home screen or by clicking HERE. If you are having trouble finding a location, you can ask for help from a resort team member (look for team members in red jackets) or give us a call at (970) 754-1000.

Where can I store my gear during my reservation?

For each night of your reservation, you can drop off your skis (including poles) or snowboard at the daily Slopeside Pick-up & Drop-off location you selected in your reservation for overnight storage and have it waiting for you there the next morning. Storage is not available for boots or helmets for the 2023/24 winter pilot. You can also bring your gear with you to your accommodation if you’d prefer to hold onto it overnight.

Can I check on the status of my gear delivery?

If you would like an update on the status of your gear delivery, you can call us at (970) 754-1000.

What if I experience an issue with my gear?

If you are experiencing any issues with your gear, please find a safe and warm place to call us at (970) 754-1000. Our Member Services team will assist you in getting the issue resolved as quickly as possible.

How do I swap my gear during a reservation?

If you want to swap out your gear at any point during your reservation, simply call us at (970) 754-1000. Our Member Services team can share what gear is available and coordinate a convenient location for you to swap your gear.

When and where do I need to return my gear?

You must return your gear during operating hours on the last day of your reservation. Gear drop-off locations and operating hours can be found HERE. You can also arrange for us to pick up your gear at an in-resort location during your reservation confirmation call with our Member Services team prior to your arrival.

You may be charged an additional daily use fee for any gear returned after Gear drop-off location operating hours on the last day of your reservation.

Can others use my gear during my reservation?

The benefits of My Epic Gear are solely for the use of the member that is enrolled in the 2023/24 My Epic Gear pilot and are not transferrable to any other person.

What happens if my gear gets damaged, lost or stolen?

Damage to Gear. You will be responsible for all costs associated with damage to any gear caused as a result of your use and/or if the Gear is deemed non-repairable.

Stolen or Lost Gear. The credit card that is stored on your epicpass.com account will be charged for any gear presumed to be lost or stolen at the cost of a comparable replacement.

Have additional questions or need help?

We’re here to support you. You can call us at (970) 754-1000 or email us at MyEpicGear@vailresorts.com. Our Member Services contact information is also available in the My Epic app by clicking on the “Need Support?” button.