MISSING PASS OR EDGE CARD
Epic Pass and EDGE Cards for the 23/24 winter season have started shipping.
If you purchased any Epic Pass or EDGE Card product for the 23/24 winter season, but have not received your card in the mail yet, don’t worry. We’ll get you on the mountain in three simple steps.
STEP 1: Complete Required Actions In My Account
Sign in to My Account to sign your liability waiver, upload a photo, and confirm your primary shipping address. Without this, we won't be able to issue your card.
STEP 2: Head To The Mountain
As long as your account information is complete, there's no need to the wait for your pass to arrive in the mail. Download the My Epic app to use the Mobile Pass for lift access or use as proof of active pass if you'd like to get a physical pass printed. If you're not using My Epic app, be sure to bring proof that you have an active pass and a valid photo ID. To view your active Pass and pass number in My Account, log in at EpicPass.com or WhistlerBlackcomb.com and navigate to My Account and Passes.
STEP 3: Pick Up Your Pass Or EDGE Card
If you're not using My Epic app for mobile lift access, go to the ticket window at any of our resorts and we'll take care of the rest.
Mobile Pass on the My Epic app cannot be used for lift access at Whistler Blackcomb or any partner resorts. Please use your physical pass card for access to these resorts. My Epic can be used as proof of a valid Pass to receive lift tickets for eligible Pass Holders. If visiting Telluride or Resorts of the Canadian Rockies, please use your physical pass card.
Resort Access Information
As a reminder, ticket offices are open while the lifts are running, or make your first day on the mountain easy by visiting the ticket office or ski school the afternoon prior. Locals tip: Most locations are slowest between 1:00PM and 3:00PM.
Please click here to see if your Pass includes access to Andermatt-Sedrun-Disentis.
You will not be able to go direct to lift without an active media card.
If you are visiting Resorts of the Canadian Rockies and do not have your media card, please present a valid ID and proof of active pass at any ticket window and the agent will print a lift access card to use during your time skiing and riding.
If you are visiting Telluride and do not have your media card, please visit the Epic Pass ticket window at Oak Street or Mountain Village with your valid ID and proof of active pass to have a pass printed on-site.
Check if your Pass has access to these resorts here: Telluride or Resorts of the Canadian Rockies.
Please present a valid ID and proof of active pass at any ticket window at Hakuba Valley, Rusutsu or Skirama resorts, and the agent will print a lift access card to use during your time skiing and riding.
For Pass Holders visiting Skirama, you will receive an access card that requires a deposit of 5 Euros. Deposit will be refunded when the media card is returned.
For Pass Holders visiting Les 3 Les 3 Vallées, please present a valid ID and proof of active pass visit at one of the ticket windows listed below to receive your complimentary pass:
- COURCHEVEL 1850: La Croisette
- COURCHEVEL LE PRAZ: Le Praz gondola
- BRIDES-LES-BAINS: Olympe gondola
- MÉRIBEL CENTRE: La Chaudanne (under the Tougnète gondola)
- MÉRIBEL MOTTARET: Next to the Tourist Office
- LES MENUIRES: La Croisette (under Roc 1 gondola)
- SAINT-MARTIN-DE-BELLEVILLE: Saint-Martin 1 gondola
- VAL THORENS: Forum Joseph Fontanet and Funitel de Péclet
- ORELLE: Francoz
Check if your Pass has access to these resorts here: Hakuba Valley, Rusutsu, Skirama or Les 3 Vallées.
Check if your Pass has access to these resorts and learn more about the lodging requirement here: Arlberg or Verbier4Vallées.
Need Assistance?
Looking for help regarding your season pass, Epic Pass, or online account? Please use the Live Chat tool within your account or contact us at (970) 754-0005 to connect with an agent today. If your request is not time sensitive, please email us at seasonpass@vailresorts.com.
For inquiries specific to resort offerings such as lessons or general questions, please reach out to the resort directly.